Privacy Policy

Who we are

TQN Personnel provides labour hire and recruitment services across Australia. Our website is tqnpersonnel.com.au. If you have a question about this policy or your personal information, email info@tqnpersonnel.com.au.

The information we collect

What we collect depends on how you deal with us.

• Enquiries and downloads: your name, email address, mobile or phone number, company, role and message, and the page you were on. If you only enter your mobile in our quick form, we keep that number even if you do not finish the full form.
• Job seekers and applicants: your contact details, address, date of birth, gender, work rights and visa details, English level, licences, tickets and certificates, work history, resume, and how you heard about the role.
• Host employers: your name, role, company, city and contact details, and details of the workers you need.
• Workers we place: information needed to employ you and manage your work, such as attendance and time records, reimbursement claims, and any feedback you give us in work reports.
• Website use: information collected automatically, such as your IP address, browser, pages visited and the site that referred you. We also use your browser's local storage to remember, for 90 days, the first page you arrived on, the site that referred you and any campaign tags in the link. We save those details with your enquiry or application when you send us a form.

Sensitive information

Some of our application forms ask for sensitive information, such as whether you identify as a refugee or asylum seeker, or whether you have a criminal conviction. We collect this only with your consent or where the law allows, and only where it is relevant to the role or to our programs. Please do not send us sensitive information we have not asked for.

How we use your information

• respond to your enquiry, call you back and send you what you asked for, such as a guide by email
• assess you for roles and match you with host employers and vacancies
• employ workers and manage pay, super, workers compensation, attendance and workplace safety
• supply workers to host employers and manage those relationships
• follow up about your hiring needs or job search by phone or email
• meet our legal and regulatory obligations, including labour hire licensing
• run, secure and improve our website and services

You can ask us at any time to stop contacting you for follow-up or marketing. Every marketing email you receive from us will tell you how to opt out, or you can email us.

Who we share it with

We do not sell your personal information. We may share it with:

• host employers and hiring clients, when we put you forward for or place you in a role
• referees, licensing bodies and screening or checking providers, where a role needs it
• payroll, superannuation and insurance providers, where we employ you
• service providers who help us run our business and website, such as hosting, backup, email, customer management and form tools
• government agencies, regulators and others where the law requires or allows it

Overseas storage

Some of our service providers, including HubSpot and Google, may store or process information outside Australia, including in the United States. Where we use them, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

Cookies and website tools

Our website uses cookies and similar technologies so it can work properly and so we can understand how it is used. We use HubSpot for website tracking and contact management, Google reCAPTCHA to protect our forms from spam, and Google Fonts to display text. These services may collect information such as your IP address and how you use the site. You can block or delete cookies in your browser settings, but some parts of the site may not work properly if you do.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. No website or online service is completely secure, so we cannot guarantee it. We delete or de-identify personal information when we no longer need it and the law does not require us to keep it.

Accessing or correcting your information

You can ask for access to the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Email info@tqnpersonnel.com.au. We may need to confirm your identity first. If we cannot give you access or make a correction, we will tell you why, unless the law says we cannot.

You can also deal with us without giving your name, where that is practical. For most job applications and worker placements it will not be.

Complaints

If you think we have mishandled your personal information, email us at info@tqnpersonnel.com.au with the details and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.